Our AV Rental Policies
To rent equipment, we require the following:
- Your name / company name (if applicable), phone number and alternate phone number, email, valid & current state- issued ID
- Completed rental documents via Docusign
- Payment of rental charge in full
- Credit card on file for security
Payment terms and requirements such as insurance may vary depending on the scale of your job. Please consult your account manager with any questions.
All equipment is thoroughly examined and quality tested prior to and directly after each rental to ensure that equipment is fully functional.
All problems with equipment must be reported immediately to be considered for adjustment.
While equipment defects are rare, they are still possible – an issue may be intermittent and not discovered in testing, or damage may occur during transport. Please see our support section for instructions if you suspect the equipment you’ve received is not working properly. We will do everything possible to resolve your issue, including troubleshooting over the phone, or dispatching replacement equipment.
The renter assumes full responsibility for the rented equipment in the case of loss or damage to equipment beyond normal wear and tear. If equipment is lost or damaged during your rental period, please let us know ASAP. We will provide either a repair or replacement cost with documentation. While we don’t provide insurance, if you’d like to insure your equipment rental, we can recommend a third party provider at insuremyequipment.com to purchase a short term policy for rented equipment. Ask your account manager for more details.
We accept credit cards, company check / bank check and ACH transfer as forms of payments for all rentals. We require a valid credit card on file for security. Unless you’ve set up payment terms with us in advance by creating a business account, all rentals must be paid in advance to confirm your booking. Rentals paid by check must pre-pay and the check must clear our bank before we release any rental equipment, except where alternate payment terms have been offered for business accounts.
CUSTOMER PICKUP & RETURN
Orders for customer pickup are generally available beginning at 11AM, Monday through Saturday. We are closed Sundays. We can usually accommodate an earlier pickup time, but if you need to pick up prior to 11AM, please request an early pickup so that we can make sure your order will be ready for you.
Returns are generally due by 5PM, Monday through Saturday. We are closed Sundays. In some cases, we may stipulate an earlier return time. If this is the case, we will let you know what time we need equipment back prior to confirming your order.
Late returns are subject to late fees and additional day charges. To avoid late fees, if you need to extend your rental, contact us prior to your rental end date. Equipment may be needed for other bookings, so we may not always be able to extend your rental, but we will do our best to accommodate.
Services such as delivery, pickup, setup and breakdown must be booked in advance. Services are subject to availability. You should book your rental including services early to ensure availability of services.
We may not be able to accomodate last-minute requests for services. If we are able to accommodate, because these last-minute changes impact other scheduled services, they may incur rush fees.
You must provide a point of contact for any services, and your point of contact must be available for the duration of any scheduled services. If we are not able to reach your point of contact, or are not able to access your venue to perform the requested work, you may incur additional fees, or your services may be cancelled or rescheduled for an additional charge.
RENTALS CANCELLATION POLICY
Due to the fact that all of our equipment is by reservation only, and your confirmed equipment is removed from our availability, cancelled rental orders (orders which are already paid and confirmed) are eligible for a partial refund, as follows:
- Same Day Cancellation – 25% refund of the total rental invoice
- Less Than 48 Hours Notice up to day of event – 50% refund of the total rental invoice
- More Than 48 Hours – 90% refund of the total rental invoice
If you are tax exempt, and do not wish to be charged sales tax, we must receive your tax exempt certificate before your rental payment is processed. You may email your tax exempt certificate to: email@example.com