Mon-Fri: 10:00 AM - 6:00 PM
Sat: 11:00 AM - 5:00 PM
Please inquire about holiday hours.
Consultations by appointment only. Please call or email in advance.
Street parking, (use loading zone / driveway if available)
Loading / Unloading:
Please let us know before you arrive if you will need assistance loading or unloading your vehicle.
If you are missing something on your order, or you have a technical issue with rented equipment and you need to reach us:
During business hours:
Call 888-826-1299 or email firstname.lastname@example.org
Outside of business hours:
Call 888-826-1299 and leave a voicemail with the following info:
- 5 Digit Job Number
- Brief description of issue
Your message will be dispatched to an on-call support agent.
Scope of support:
- Our quality assurance team checks all equipment prior to pulling it for your order. However, while rare, we might miss an intermittent issue or damage can occur in transit. We will do everything we can to dispatch replacement equipment in the event that any equipment arrives damaged or non-functional. If a replacement is not available, you are entitled to a 100% refund for any equipment which is found to be defective.
- You will receive the fastest resolution of your issue during our business hours. If possible, make plans to receive and check your order prior to your actual event.
- If you find issues with equipment outside of business hours, it’s still possible to dispatch a replacement. However, there may be an extra delay, as our shop is not staffed 24/7 and someone will need to travel to get your issue resolved.
- While we can answer technical questions in advance regarding your equipment, when we are experiencing high demand and supporting a large volume of customers, we may not be able to walk you through equipment setup or operation over the phone or in our shop. If you choose not to have our technicians set up your order, our support is limited to resolving issues with defective or missing equipment.
Frequently Asked Questions:
Can I book my reservation online?
If you know what equipment you’re looking for, you can request a quote via our website. Select the products needed and add them to your quote request cart. When you submit your quote request, you’ll provide your contact information, rental dates and any requests for services like delivery or setup.
We will review your request and send your quote via email. For simple orders for customer pickup where the requested equipment is available for your requested dates, you’ll receive a quote very quickly during business hours. If requested equipment is not available, we’ll contact you to discuss alternatives. We might also need to contact you to request further details in order to price out any requested services.
Once you receive your quote via email, it will include a link to approve your quote and you will be prompted to sign rental documents and provide payment (via secure Docusign, with an encrypted authorize.net payment gateway). When we receive your completed rental contract and payment, we will confirm your job in our system and you will be emailed a paid confirmation.
Please note, the quote request you submit online is not a confirmed order. Your order is not confirmed until you sign the rental documents after receiving and approving your quote via email.
For last minute bookings, or if you need immediate assistance, you can contact us during business hours. We’re here to help!
I need help deciding which equipment will work best for my needs, can I speak with someone to get advice and set up a quote?
Of course! We’re happy to discuss your needs. We can provide recommendations and create a quote for you based on a conversation over phone or email to make sure you’re booking the right equipment and requesting any services required.
What do I need to provide to reserve a rental? Will additional funds be authorized on my credit card for security deposit?
You will need a valid credit card and photo ID. If you are a new customer, before signing rental documents, you will likely be prompted to verify your identification via Docusign’s LexisNexis Risk Solutions integration, which asks some questions to verify your identity based on your existing credit history. Some rentals may also require a security deposit on your credit card. However, if a deposit is required, you will be notified at the time of booking that a deposit is required based on the replacement cost of the equipment reserved. We’ll inform you in advance before authorizing any funds on your card beyond the agreed rental cost. Any funds held for deposit will be released within 24 hours after equipment is returned. You will be notified promptly if there are any issues with damaged or missing items on return that may result in any additional charges.
Do you offer insurance for accidental damage, loss, or theft of equipment?
Soundhouse Rentals, Inc. is a Rental House Partner with Heffernan Insurance Brokers, who offer short-term coverage for rental equipment via www.insuremyequipment.com . You can purchase coverage to cover your rental equipment using their website and have a Certificate of Insurance emailed to us directly within 15 minutes. It’s quick, convenient and premiums for short term policies are very reasonable on high value equipment. For certain high value items, we do require insurance – we will let you know if your rental requires it. Otherwise, you’re welcome to purchase short term coverage for peace of mind. Let us know if you want to purchase insurance and we’ll provide instructions and a discount code to our third party provider. Soundhouse does not sell insurance, and we do not benefit financially from any coverage you purchase from a third party. The renter is responsible for loss or damage to equipment per our rental contract- the coverage simply allows you to file a claim and be reimbursed in the event of a covered loss.
Will you deliver the equipment and pick it up after my event?
We do offer delivery and pickup services. Pricing varies based on the size of your order, the delivery timing and location, and other delivery details. Quote requests submitted via our website will include an option to specify if you’re interested in services including delivery, setup or on-site technical services, and will prompt you to provide some details so we can include those itemized costs on your quote.
Do you offer setup, breakdown and on-site technical services?
Our team of technicians can provide services for any rental equipment we’re providing, including setup, operating equipment during your event and breakdown afterwards. Check out our services page to read more about our service offerings. Pricing varies based on your specific needs, and any quote requests submitted via our website will include an option to specify if you’d like a quote for technical services.
My venue requires a COI (certificate of insurance) to bring in equipment from outside vendors, can you provide this?
Yes! If we are providing services, a COI is available on request. (We do not provide COI’s for customer pickups.) If your order includes services and your venue is requesting a COI, please ask for this prior to the day of your event, these can’t be processed on weekends.
My company or non-profit organization would prefer to pay by check, is this possible?
Yes, we can accept company checks or bank transfers for certain jobs and we offer terms for eligible businesses. Speak with your account manager to discuss payment terms and options.
Where is your store located? Do you have parking available? Do you have more than one location? Can I stop in to discuss a rental or see the products available?
Check the store details on our info page for all of this information.
Do you sell equipment?
No, we currently only offer equipment for rent.
Ten years later, we’re still doing sound, but we’re doing so much more – providing cutting edge event technology to the masses, with clients ranging from your downstairs neighbor, to your neighborhood public school, to your favorite brand, retailer, music venue, or cultural institution. We still do DJ gear, but we also do world-class sound systems, projection mapping, LED walls, lighting from practical to theatrical, show control, multi-cam video production to capture the moment, and live-streaming to get it to your audience. We provide turnkey AV production and technical direction, bringing together the experience, expertise and equipment you need to execute your event flawlessly.
Want to know about our people? Check out our reviews! We solicit regular feedback from our clients and maintain an unheard of NPS (Net Promotor Score®, a favorite measure of customer satisfaction) between 90 and 100. Any positive number is considered good. Our score is exceptional. Our people are the reason our clients love us. Our sales team is friendly, responsive, and resourceful. Our technicians are experts, problem solvers, troubleshooters, and collaborators. Tell us your requirements- our people make it happen.
We work with just about everyone. Some examples? Artists, musicians, DJ’s, tech companies, creative agencies, event producers, nonprofits, state & local government, art museums, restaurants, event spaces, music venues, video / TV / film productions & studios, theatrical productions, office administrators, and everyday people. We serve metro NYC and beyond. Not sure if you’d be a great client? Get in touch, we’ll let you know!